REEF SHARK is a hobbyist-run local business. Our goal is to provide both a superior customer experience and tremendous value for our customers. We do not have a store front; all of our sales are conducted online. All orders will ship from our location in Spotsylvania, Virginia. Shark Jaws and Teeth come from a variety of different harvesting techniques, including natural tooth shedding, commercial fishing, SCUBA diving, beach fossil hunting, and other means. We are careful to choose vendors that do not kill sharks for the purpose of harvesting their teeth or jaws. The jaws are sold as collectibles as to use the entirety of the shark, instead of only using the hides and meat. We do not catch or clean sharks ourselves; all of our products come from various locations based on availability. We fully support maintaining the natural shark populations.
We want to provide our customers the absolute best service possible. If you have a question about your order or any products in our store, we are available to help! Please visit our Contact Us page for available methods of contact.
Reef Shark offers three unique purchasing options to allow our customers the freedom to purchase where they frequently shop. We currently sell on our website, on Etsy, and on eBay. Our Etsy and eBay username is reefsharkjaws. Due to our various selling platforms, some items may be available at one location, but not available on another. This is due to many factors, including availability, exclusive deals, website restrictions, or other reasons.
All of our Shark Jaws, Shark Teeth and Shark Tooth Necklaces are 100% natural. We do not sell any artificial, molded, fake, or otherwise manufactured. Due to this, our items will have natural imperfections and varying degrees of differences as no two pieces are exactly alike. The color, size, shape, of each Jaw, Tooth, or Necklace may vary. All items will have natural imperfections. Jaws may have scars, blemishes, small chips, missing and/or broken teeth. Jaws sold individually will have photos to better help you see the condition of the item you are purchasing. Teeth may have scars, blemishes, and small chips in the root, enamel, or other parts of the tooth. Necklaces may vary in color slightly based on the products used in the making of the necklace. All of our Jaws and Teeth are sharp! Please do not allow children to play with them unsupervised.
Pricing and Inventory
We strive to ensure pricing and inventory is accurate on all of our sales platforms. However, should an error in pricing and/or inventory levels occur after an order has been placed, Reef Shark reserves the right, in it’s sole discretion, to institute one of the following:
1. Credit the original payment method in the amount of the sale OR;
2. Replace the item with an item of equal or greater value OR;
3. Issue a partial refund and ship an item of equal or lesser value
We will attempt to contact the customer by any available means prior to taking action on an out of stock order.
A buyer may request the status of an item at any time for updated pricing and/or availability.
Shipping and Handling
Orders of $9.99 or less will be charged a flat-rate shipping fee of $3.50, which includes USPS First Class postage. All orders totaling $10.00 or more will ship for FREE to any address in the United States from our location in Spotsylvania, Virginia. We do not ship outside of the United States; no exceptions. All orders will be packed and shipped in the fewest number of boxes possible to ensure a timely delivery of your entire order. In-Stock orders will be shipped within 2 business days after an order placement. Business days do not include weekends or postal holidays. Orders placed on Friday, Saturday, or Sunday will ship on the following Monday. All items are shipped via USPS First Class Mail, USPS Priority Mail, or UPS Ground; determined by the weight and value of the package. Once an order has shipped, a tracking number will be sent to the payment email address on file within 24 hours. If you have not received a tracking number within this time, please contact us. Orders valued over $250 will require an adult signature on delivery. Reef Shark is not responsible for shipping delays caused by USPS or UPS after the package has been received by USPS or UPS. Reef Shark is also not responsible for packages lost, stolen, damaged, misplaced or otherwise not complete once the USPS or UPS has marked your order as delivered.
If you have an issue with your order, please contact us within 14 days to open a Return Case. If the item you ordered was incorrect by our error, a replacement item and/or refund will be issued. A photo of the incorrect item may be requested to complete your request. Damaged item claims are handled on a case-by-case basis. If your item was damaged in transit, please include a photo of the damaged item, as well as a photo of the box, within 2 business days of receipt. If you are requesting a return due to any other reason, there may be a $5.00 restocking fee assessed to the return to cover the original shipping and handling costs. If the fee is charged, you will be notified along with your Return Authorization. Return shipping is the responsibility of the purchaser unless otherwise agreed upon.
Your privacy is important to us. By utilizing PayPal and other trusted payment websites, we do our part to protect your personal financial information. We do not collect any payment information directly from our customers. All payment information provided to PayPal, eBay, Etsy, or Facebook fall under their respective privacy policies. Information obtained for shipping and processing such as name, address, telephone number, and email address, will only be used to ship your order, update the status of your order, or provide you with general information regarding your order. We do not sell or disseminate personal information to anyone at anytime, including any third parties, with the exception of the information on your shipping label to the United States Postal Service. Any claims for breaches of information should be directed through the provider which payment was made. We do not have access to a customer’s credit card number, bank account number, or other financial information.
REEF SHARK is a registered business in the Commonwealth of Virginia as Emergency Logistics, LLC.